Privacy Policy

Effective Date:
12 February 2026
Last Updated:
12 February 2026

HBank ("we," "us," or "our") operates a non-custodial decentralized application that aggregates decentralized exchanges and cross-chain bridge protocols (the "Application"). This Privacy Policy explains how we collect, use, and share information when you access or use the Application or interact with our services. By using the Application, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide Voluntarily

We may collect limited personal information if you choose to contact us, such as:

  • Email address
  • Any information you include in your message (e.g., support requests, feedback)

b. Automatically Collected Information (Cookies & Usage Data)

When you access the Application, we may collect certain technical information automatically, including:

  • IP address
  • Browser type, device type, and operating system
  • Pages viewed, referring/exit pages, timestamps, and usage metrics
  • Cookies or similar technologies (if enabled)

This information is used for basic analytics, performance monitoring, and abuse prevention.

c. On-Chain & Technical Data

Due to the public nature of blockchains, certain information is inherently public and may be visible to us and others, including:

  • Public wallet addresses
  • Transaction hashes and on-chain activity related to your interactions with third-party protocols
  • Application error logs and performance metrics

We do not control or limit how public blockchain data is used or stored by third parties.

d. KYC & No Custody

In compliance contexts, you may be asked to provide:

  • Identity documents (e.g., passport or ID)
  • Information on source of funds

We do not custody user assets.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Application
  • Improve performance, reliability, and user experience
  • Respond to support inquiries and user communications
  • Monitor for technical issues, abuse, or security incidents
  • Comply with applicable legal obligations where required

We do not sell your personal information and do not use it for advertising profiling.

3. How We Share Information

We may share limited information in the following circumstances:

  • Service Providers: With infrastructure, hosting, analytics, or monitoring providers who process data on our behalf under confidentiality obligations
  • Legal Compliance: If required by law, court order, or valid governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate privacy safeguards

We do not share personal information with advertisers.

4. Cookies & Analytics

We may use cookies or similar technologies to:

  • Remember preferences
  • Analyze usage patterns
  • Improve Application performance

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Application.

5. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

  • Support communications: retained as long as needed to address your request
  • Technical logs and analytics: retained for a limited period for security and performance purposes

We do not retain private keys, seed phrases, or custody user funds.

6. Security

We implement commercially reasonable administrative and technical measures designed to protect information we control. However, no system is completely secure. You acknowledge that:

  • Blockchain transactions are public and irreversible
  • Interactions with decentralized protocols involve inherent security risks
  • You are responsible for securing your own wallet, private keys, and devices

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Request access to personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict certain processing

To exercise these rights, contact us via our Discord server. We may need to verify your request before responding.

8. International Data Transfers

Your information may be processed in jurisdictions where we or our service providers operate. These locations may have different data protection laws than your country of residence.

9. Children's Privacy

The Application is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised "Last Updated" date. Continued use of the Application after updates constitutes acceptance of the revised policy.

11. Contact Us

All support is provided through our Discord server. If you have any questions about this Privacy Policy or our data practices, please reach out there.